Everything Glendale

Filed Under: Automotive Services, Guest Bloggers, Lexus of Glendale

[This is a guest post by Phyllis Harb, a realtor who also publishes the highly ranked LA Real Estate Blog.]

Who doesn't appreciate a luxury car? My first automobile was a used Maverick, and it was hideous! After several years of working as a loan processor, I was finally able to afford both a down payment and a monthly payment for a new car. I had my heart set on the Mazda RX7, but due to affordability I settled on a Honda Accord.

My only complaint with the Honda was the poor service at the Glendale dealership. I needed some part for a repair (it's been so long, I can’t remember what), and the dealership scheduled at least three or four appointments with me. My mom met me at the dealership and then dropped me off at Glendale's Allstate Savings & Loan (which was merged out of existence during the late 80s). After several hours at work, I phoned about the car's progress. Each time I was told the part wasn't in, was never in, and that they would call me when the part arrived and reschedule.

The first time, I felt it was an honest mistake; the second time I asked repeatedly if they were certain that the part was there; I think it was the third or fourth repeat of this fiasco when I complained to both the Better Business Bureau and Honda headquarters. The response from the Glendale dealership was that I was no longer welcome–they were refusing me service.

I later drove a Ford Explorer (what was I thinking?), then two Jeep Cherokees, and finally worked my way to the Lexus. Originally, at the time, the Lexus SUV was less expensive than my jeep. I finally splurged on the sedan.

I love the car, but it has never been about the car; it has been about the maintenance experience. As a matter of fact, I am at the Lexus of Glendale this morning, sipping a complimentary cappuccino, and using one of their two computers at the time of this writing.

What am I here for? A complimentary car wash! No service, just the car wash, and I was in and out in less than 30 minutes.

When I do have my Lexus serviced at the Glendale location, I am courteously and quickly dealt with. They offer complimentary shuttle service and often provide a free loaner car upon request.

Lexus of Glendale
1221 S. Brand Boulevard
Glendale, CA 91204
800.640.4479
www.lexusofglendale.com

Hours:

For Service, Parts:
Monday-Saturday: 7:00 a.m.-7:00 p.m.
Sunday: Closed

For Sales:
Monday-Friday: 8:30 a.m.-9:00 p.m.
Saturday: 8:30 a.m.-8:00 p.m.
Sunday: 9:00 a.m.-8:00 p.m.


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